River’s Edge Hospital has been awarded two 2018 Excellence in Patient Care Awards by Studer Group, a Huron solution. Specifically, River’s Edge Hospital is being recognized for exemplary results related to discharge information as measured by the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. Organizations receiving this award achieved a ranking at or above the 90th percentile for patients discharged in 2017 as measured by the HCAHPS patient experience survey required by the Centers for Medicare & Medicaid Services. The organization is also being recognized for achieving significant reductions in turnover in 2017.
“The entire leadership team has worked very hard to reduce turnover. Lower turnover means that there is a solid team to provide a high level of quality care to all our patients,” said Jackie Kimmet, Chief Human Resource Officer.
“We are honored to receive the Excellence in Patient Care Award and the recognition for the work that has been done to ensure our patients are prepared for a successful recovery after their hospitalization,” said Paula Meskan, Chief Nursing Officer at River’s Edge Hospital. “By starting the preparation for discharge at the time of admission, the patient care team is able to fully understand the individual needs of the patients as they set goals for education and expectations with the patients. Using the tools available in the electronic health record and the expertise of the patient care team, patients are discharged from the hospital with an accurate medication list and understanding about their medications, instructions for caring for themselves at home, follow up appointment information, and any identified supports that they will need when they return home. A follow-up phone call to the patient, caregiver, or care facility 24-48 hours after discharge offers us the opportunity to ensure that the information provided to the patient at the time of discharge is clear, and when needed, allows the opportunity to provide additional clarification and assistance. We believe that this approach allows us to customize our care to meet the needs of the patient, and we believe that shows in the feedback that we receive. This award recognizes not only the process, but the people at the bedside making sure our patients are receiving the highest quality care. We are so proud of them.”
Excellence in Patient Care Awards are presented annually to a select group of organizations from Huron and Studer Group’s partner base. To be eligible for an award, an organization must demonstrate outstanding performance and achievement in areas such as patient care and employee and physician engagement.
“We are fortunate to work with the best of the best in healthcare and are so proud of all the organizations that are receiving awards for their outstanding results,” says Debbie Ritchie, president of Studer Group. “It takes dedication from every individual to provide excellent care and this award should be celebrated by all those who work daily to make a difference. They are what’s right in healthcare.”
The awards will be presented at the 16th annual What’s Right in Health Care® leading practices conference, which will take place Aug. 21-23, 2018, in Nashville, Tennessee.